Question 1

Payment Policy

Accepted Answer

Payment Policy
- Full payment is required upfront for all orders. Projects will not begin until payment is received.  
- Any additional fees, such as for extra revisions or project changes, must be paid before completion and file delivery.
  
Payment Methods: 
- We accept payments through CashApp ($amonetcreativestudio) and Zelle (contact@amonetcreativestudio.com)() for additional fees and add-on services.
- Payment plans are also available at checkout through options like Sezzle.

Invoice Terms:
- Invoices must be paid within 3 days of receipt or by the agreed-upon due date, including weekends.  
- Late payments will incur a $25 charge for each day past the due date.

Please ensure timely payments to avoid delays and additional charges.

Question 2

Revision Policy

Accepted Answer

All projects with A. Mone’t Creative Studio include up to 3 revisions. To help us capture your vision and minimize revisions, please be sure to provide detailed design ideas in the intake form.

- After the 3 included revisions, a $15 fee will apply for each additional minor revision.  
- If a complete redesign is requested, a $50 fee will be applied.  
- Once the design is approved and final files are delivered, any further revisions will also incur a $50 fee.

We ask that you respond to drafts and revisions within 24 hours to avoid delays. If there is no communication for 14 days, the project will be archived, and a $60 fee will apply to resume. Please respect both our time and yours to ensure a smooth process.

Question 3

Communication Policy

Accepted Answer

All communication is conducted via email. For any questions or concerns, please reach out to contact@amonetcreativestudio.com, and allow 24-48 hours for a response (excluding weekends and holidays). Clients are responsible for responding and providing required information in a timely manner.

Consultation calls are available via Zoom or phone call upon request.

If a client fails to respond or submit the necessary information within 14 business days after placing an order, the project will be archived. To resume the project after this period, a $60 fee will apply.

Question 4

Refund & Cancellation Policy

Accepted Answer

Due to the nature of our services, all payments made to A. Mone’t Creative Studio are 100% non-refundable. Please note that refunds are not issued under any circumstances.

If you wish to cancel your order, no refund will be provided for payments already received.

Print Order Dissatisfaction  
We value your satisfaction with our print materials. If you receive damaged or unsatisfactory prints, please email us within 7 days of receiving your order, providing photos, videos, and a detailed explanation of the issue. We will promptly review the situation and, if necessary, remake your prints at no additional cost.
Your satisfaction is our top priority, and we are committed to ensuring you are happy with the final product.

Question 5

Privacy Policy

Accepted Answer

Last Updated: 9/6/24

At A. Mone’t Creative Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect
We collect the following types of information when you use our services:

- Personal Information: This includes your name, email address, phone number, billing information, and any other details you provide when submitting forms, purchasing services, or contacting us.
  
- Project Information* Any content or files you submit for design projects, such as logos, photos, and business details.
  
- Technical Data: We may collect information about your device, IP address, browser type, and how you interact with our website using cookies and similar technologies.

2. How We Use Your Information  
We use your information for the following purposes:

- To provide services: We use personal and project information to fulfill your design requests, communicate with you about your project, and deliver final files.
  
- Payment processing: Your billing information is used to process payments securely through our trusted third-party payment processors.

- Improving our services: We may use technical data to enhance our website functionality and user experience.

- Marketing communications: With your consent, we may send you emails or text messages about new services, promotions, or updates.

3. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information. We may share your data in the following instances:

- With third-party service providers: We work with trusted partners for payment processing, email communication, and website hosting. These providers have access to your information only as needed to perform their functions and are required to protect your data.

- Legal obligations: If required by law or in response to a legal request, we may disclose your information to comply with legal obligations.

4. Data Security 
We take reasonable precautions to protect your personal information. Our website uses secure encryption technology (SSL) to safeguard data transmission, and we store your information in secure systems.

However, no method of online transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights
You have the right to:

- Access the personal information we hold about you.
- Request corrections to any inaccuracies in your information.
- Request deletionof your data, except where retention is required for legal or operational purposes.
- Opt-out of marketing communications by following the unsubscribe instructions in any email you receive from us.

6. Cookies  
Our website uses cookies to enhance your browsing experience, analyze traffic, and improve our site. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.

7. Third-Party Links 
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

8. Children’s Privacy 
Our services are not intended for children under 13, and we do not knowingly collect personal information from them. If we learn that we have inadvertently collected such data, we will take steps to delete it.

9. Updates to This Policy  
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

10. Contact Us 
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

A. Mone’t Creative Studio 
Email: contact@amonetcreativestudio.com

Question 6

Intellectual Property & Usage Rights Policy

Accepted Answer

Last Updated: 9/6/24

At A. Mone’t Creative Studio, we take intellectual property rights seriously and are committed to respecting the rights of our clients and third parties. This policy outlines the ownership and usage rights associated with the designs and creative work produced by our studio.

1. Ownership of Work  
- Upon full payment for your project, you will obtain ownership of the final designs and deliverables created for you. This includes logos, branding materials, marketing collateral, and any other custom designs.

2. Licensing of Work  
- A. Mone’t Creative Studio retains the right to use the completed projects in our portfolio, website, and promotional materials. This is for the purpose of showcasing our work and services to potential clients.

3. Modification and Adaptation Rights  
- After final delivery, you have the right to modify, adapt, or utilize the designs as you see fit. However, we recommend that you keep a copy of the original design files for future reference.

4. Usage Restrictions  
- The designs created for you are for your exclusive use. However, you may not resell, redistribute, or license the designs to third parties without prior written consent from A. Mone’t Creative Studio.

5. Client Responsibility  
- It is the client's responsibility to ensure that any logos, images, or content provided to A. Mone’t Creative Studio for inclusion in the designs do not infringe on existing copyrights or trademarks. By providing us with such materials, you confirm that you hold the necessary rights or permissions.

6. Third-Party Content
- If your project includes third-party content (e.g., stock images, fonts, or graphics), you may be responsible for obtaining the necessary licenses for commercial use. We will inform you of any third-party resources used in your designs.

7. Termination of Rights 
- If there is a breach of this policy or any other agreements made between A. Mone’t Creative Studio and the client, we reserve the right to terminate your usage rights to the designs and request the removal of our work from any platforms or materials.

8. Indemnification 
- You agree to indemnify and hold harmless A. Mone’t Creative Studio from any claims, damages, or expenses arising from the use of the designs provided to you.

9. Changes to This Policy  
- A. Mone’t Creative Studio reserves the right to update or modify this policy at any time. Changes will be communicated through our website, and the "Last Updated" date will be revised accordingly.

10. Contact Us
If you have any questions or concerns regarding this Intellectual Property & Usage Rights policy, please contact us at:

A. Mone’t Creative Studio**  
Email: contact@amonetcreativestudio.com

Question 7

Copyright & Trademark Responsibility

Accepted Answer

It is the client’s responsibility to ensure any logos, designs, or branding materials A. Mone't Creative Studio creates do not infringe on existing copyrights or trademarks